TERMS & CONDITIONS
These terms and conditions apply to all users of the Gold Pay website or app. By
placing an order with Gold Pay (“us”, “we”, “our”) you agree to accept these
terms and conditions.
Please note, these terms and conditions can change at any time, and
it is up to you to check these terms and conditions regularly before ordering
gold products. Only the most recent version of these terms and conditions will
be considered valid. If you do not agree with the terms and conditions set out
below, you should not continue to use or access website or app.
If you have any queries relating to our terms and conditions,
please contact us before placing an order.
These mentioned below terms and conditions govern our relationship
with you. You confirm that, in agreeing to accept the terms and conditions, you
have not relied on any representation except where that representation has been
made a term of these terms and conditions and you agree that you shall have no
remedy in respect of any representation. Your statutory rights are not affected
by these terms and conditions. Nothing in this clause shall limit or exclude
our liability in respect of any fraudulent or negligent misrepresentation
whether or not such has become a term of the Conditions.
The following terms and conditions will apply between client and
Gold Pay when client buy gold items. The terms and conditions do not affect
client statutory rights.
Trading with Gold Pay is on your own behalf.
Gold Pay offer trading on current gold rate. If client wants to disclose his
business with Gold Pay, that day current gold rate will be considered and paid.
Gold Pay is not responsible if client make a loss during economic activity.
Gold pay is completely apathetic with trader if
he or his concern team make a loss.
Gold Pay is not responsible for any loss during
You must be eighteen years old or older to use
this site. If you are under eighteen, you may only use this site with the
agreement of, and under the supervision of, a parent or guardian. If you do not
qualify, please do not use this site.
You warrant that all details you provide to
Gold Pay for the purpose of ordering or purchasing gold items are true,
accurate, current and complete in all respects; and that the credit or debit
card you are using is your own and that there are sufficient funds in your
account to cover payment of the product(s) ordered.
Gold Pay reserves the right to end our
agreement with you and to suspend or terminate your access to the site
immediately and without notice to you if:-
Ø We suspect you have engaged, or are about to engage, or have way of
being involved in fraudulent or illegal activity on Gold Pay.
Ø We reserve the right to refuse any order placed. We may, in our
sole discretion, limit or cancel quantities purchased per person, per household
or per order. These restrictions may include orders placed by or under the same
customer account, the same payment card or account and/or orders using the same
billing and/or shipping address.
When placing an order, you agree that any and
all information given is accurate and complete.
All orders are subject to acceptance and
Availability information for products is listed
on each individual product description. Made to order and bespoke items are
final sale and not eligible for refund or return.
All prices listed on Gold Pay are correct at
the time of entering the information; however, we reserve the right to change
prices of any product at any time. All prices include sales tax.
No contract for the sale of any product will
exist between you and Gold Pay until we accept your order by dispatching the
product to you. When this happens we will confirm the acceptance by sending you
This confirmation email will be sent to the
email address given in your order form and will detail products ordered,
payment method, cost and usual delivery times.
You must check all the details on this
confirmation email are correct and contact us as soon as possible if any
details are incorrect.
If your order has not been accepted, you will
receive an email from us telling you the reasons why.
work hard to ensure that our website is accurate in terms of prices, product
descriptions, stock and services. Any errors displayed are wholly unintentional
and we reserve the right to amend any information affected by this. We reserve
the right to alter the website at any time without notice or warning. We take
no responsibility for colors of products not matching the color displayed on
your screen as this is dependent on color reproduction and screen capabilities.
Occasionally, items may appear advertised as ‘in stock’ on our website however
on a rare occasion they may no longer be available. In the unlikely event of an
item ordered being out of stock, we will cancel your order, issuing a full
refund and email you separately.
The Contract between
you and us
After placing an order, you will receive an
email from us acknowledging that we have received your order. However, that
does not mean that your order has been accepted. Your order constitutes an
offer to buy a product from us. All orders are subject to acceptance by us and
we will confirm such acceptance to you by sending you an email that confirms
that the order has been accepted and products expected delivery date and this
email will also initiate the contract between us, Gold Pay and yourself, the
We reserve the right
not to accept your order if:
Ø We have insufficient stock to deliver the goods you have requested;
Ø One or more of the items you ordered was priced incorrectly due to
a typographical error or resulting from a fluctuation in the prices of precious
metals or gems.
Ø If we do not accept your order we will notify you by email or by
Ø We shall not be obliged to offer any compensation for
The delivery period stated within which you
will receive your order is approximate.
are not responsible for any delays caused by destination customs clearance
processes. We understand buying jewelry is an important purchase so we want you
to be rest assured that if you choose to purchase a product on our website, it
will be beautifully packaged with our upmost care and attention.
Gold items will be sent to the address given by
you. If you are ordering more than one item, your gold items may be sent to you
within 15 to 20 days if your order is of a high value.
If your delivery address is outside of the
Dubai, you may have to pay import duties and taxes, which are levied once a
shipment reaches your country. You must meet any additional charges for customs
clearance. Please note that customs policies vary widely from country to
country. We recommend you contact your local customs office for further
Please note international shipments may be
subject to cross-border inspections by customs authorities.
always strive to ensure your items arrive with you on time, however, there may
be unavoidable delays through the postal service which are beyond our control
of which Gold Pay shall not be liable for. We will always do our best to notify
you of any potential delay.
note that for your own security, items can only be delivered to the
credit/debit cards billing address provided and every item must be signed for
on delivery. It may be possible to make special arrangements on request.
DISCLOSURE OF YOUR INFORMATION
We are not responsible for the
actions of third parties with whom you share personal or sensitive data, and we
have no authority to manage or control third-party solicitations. If you no
longer wish to receive correspondence, emails or other communications from
third parties, you are responsible for contacting the third party directly.
If we reorganize or sell all or a portion
of our assets, undergo a merger, or are acquired by another entity, we may
transfer your information to the successor entity. If we go out of business or
enter bankruptcy, your information would be an asset transferred or acquired by
a third party. You acknowledge that such transfers may occur and that the
transferee may decline honor commitments.
Prices quoted are based on Dubai delivery. For
non-Dubai deliveries local tax will apply and the price may be adjusted at
We accept most major credit and debit cards.
All credit and debit cardholders are subject to
validation checks and authorization by the card issuer. If the issuer of your
payment card refuses to authorize payment to us, we will not be liable for any
delay or non-delivery.
If you haven’t submitted an order, you may
clear the items in your shopping basket at any time by clicking the ‘Remove’
button next to the product you do not wish to purchase in your shopping basket.
If you have placed an order but then wish to
change or cancel it, please contact us as soon as you can. We will try our best
to make any changes but we cannot guarantee that we will be able to do so as
the order may already have been processed. In such cases, you may have to wait
until you receive the order and then follow the normal Returns procedures.
Once we've heard from you that you wish to
cancel an order, any sum debited to us from your credit or debit card will be re-credited
to that credit or debit account within 14 days of your order, provided the gold
items have not been dispatched. In such cases, you may have to wait until you
receive the order and then follow the normal Returns procedures.
Items should be returned new, unused, and with
all Gold Pay tags still attached.
Returns that are damaged, worn, soiled or
altered will not be accepted and may be sent back to the customer.
You will be liable to any charges incurred when
returning the gold items to Gold Pay, unless the return is as a result of an
error on our side.
Gold Pay will not pass on your personal, credit
or debit card details to any third party. You understand that any personal
content (but not including any of your credit or debit card details) may be
transferred unencrypted and involve transmissions over various networks and
changes to conform and adapt to technical requirements of connecting networks
or devices. Credit or debit card information will always be encrypted on
We will never ask for personal details via
email. If you receive an unsolicited email asking you for your Gold Pay log in
details, please contact our Customer Service team immediately.
If you have a dispute with Gold Pay, we’ll
always try to sort things out if you contact us.
We do not accept liability (except as set out
below) for any errors and/or omissions contained in our website and reserve the
right to change information, prices, specifications and descriptions of listed
gold items, products and services at any time and without notice.
If an error is discovered in the price of the
gold items that you have ordered, we will inform you as soon as possible. We
shall be under no obligation to fulfil an order for a product that was advertised
at an incorrect price. In the event that you order an item and the price
published on com is incorrect for any reason, we will email you to inform you
that we have not accepted your order, and that your order has been cancelled.
You will be advised of the correct price of the product. You may re-order it if
you wish. If you have already paid for the gold items in the circumstances
described in this clause, we shall refund the full amount within 30 days of the
date of order. Should you choose to re-order at the correct price, a separate
transaction will be posted to your credit/debit card.
In the unlikely event that you receive gold
items which were not what you ordered or which are damaged or defective, or are
of a different quantity to that stated on your order form, we shall make good
any shortage or non-delivery, replace or repair any damaged or defective gold
items, or refund to you the amount you paid for the gold items in
question provided that you notify us of the problem in writing at
the address stated in the confirmation email within 14 working days of delivery
of the gold items and return the gold items to us, unless we inform you that
return is not necessary. This provision does not affect your statutory rights.
We have taken every measure to provide accurate
product images for each product for sale on the site. However, due to a number
of different factors such as Internet browsers, monitor color contrasts etc.,
we cannot be held responsible or liable for any differences in color between
the image and the actual product.
The products sold on com are provided for
private domestic and consumer use only. Accordingly, we do not accept liability
for any indirect loss, consequential loss, and loss of data, loss of income or
profit, loss of damage to property and/or loss from claims of third parties
arising out of the use of the Site or for any products or services purchased
from Gold Pay.
We have taken every measure to prevent Internet
fraud and ensure any data collected from you is stored as securely and safely
as possible. However, we cannot be held liable in the extremely unlikely event
of a breach in our secure computer servers.
We shall have no liability to you for any delay
in the delivery of products ordered or any other matters to the extent that the
delay is due to any event outside our reasonable control, including but not
limited to acts of God, war, flood, fire, labor disputes, strikes, lock-outs,
riots, civil commotion, malicious damage, explosion, governmental actions and
any other similar events.
We make no warranty that the website will meet
your requirements or will be uninterrupted, timely or error-free, that defects
will be corrected, or that the site or the server that makes it available are
free of viruses or bugs or represents the full functionality, accuracy, and
reliability of the website. We will not be responsible or liable to you for any
loss of content or material uploaded or transmitted through the website.
To the fullest extent permissible under
applicable law, we disclaim any and all warranties of any kind, whether express
or implied, in relation to the Products. This does not affect your statutory
rights as a consumer.
We will not be liable, in contract, tort
(including, without limitation, negligence), pre-contract or other representations
(other than fraudulent or negligent misrepresentations) or otherwise out of or
in connection with the conditions for:
Any economic losses (including without
limitation loss of revenues, profits, contracts, business or anticipated
Any loss of goodwill or reputation; or
Any special or indirect losses suffered or
incurred by that party arising out of or in connection with the provisions of
any matter under these terms and conditions.
Nothing in the terms and conditions shall
exclude or limit our liability for death or personal injury resulting from our
negligence or that of our servants, agents or employees
All rights, including copyright, in the content of the Gold Pay web
pages are owned. In accessing Gold Pay web pages, you agree that you may only
download the content for your own individual and non-commercial use. You are
not permitted to copy, broadcast, download, store (in any medium), transmit,
show or play in public, adapt or change in any way the content of the Gold Pay
web pages for any other purpose whatsoever without the prior written permission
of Gold Pay.
· Gold pay has a right to terminate the trade without any pre
intimation. Client has no right to use this agreement as a law tool.
· These terms mentioned are not valid for court concern any activity.
· The Conditions shall be governed by and construed in accordance
with the laws and you irrevocably submit to the exclusive jurisdiction of the
· All of the rights, remedies and benefits provided by this agreement
will be cumulative and will not be exclusive of any other such rights and
benefits allowed by law.
· Client is responsible
for compliance with any applicable laws of the country from which he/she access
Thank you for your
cooperation. We hope you find Gold Pay Website and app helpful and convenient
to use. If you have questions or comments regarding this platform, please
We respond to any communication as quickly as we